Shipping & returns
Last updated September 2026.
This page covers two different things Whiskr sells, and the terms are not the same for both:
Neither covers the contest's painting prize — that's not a checkout item and isn't bought, so it isn't covered here. The winner can expect it within 6–8 weeks of sending us a mailing address.
Nothing in our print shop is pre-made or kept in stock — every order is printed specifically for you after you place it, through our print partner. Please allow real production time before your order ships, in addition to shipping time to your address.
Printing takes 2–5 business days before your order ships. That's our print partner's typical fulfillment time; most orders leave inside it, and the day you order doesn't count toward it.
Delivery time is on top of that, and depends on where you are: typically 1–8 business days within the US and 1–20 business days internationally. You'll get a tracking link by email as soon as your parcel is scanned in.
If we can't ship within 10 business days, we'll email you with a revised date and you can wait or cancel for a full refund. We won't quietly let an order sit.
We ship to the countries offered at checkout. If your country isn't listed there, we don't currently ship to it.
Shipping and any applicable sales tax are calculated and shown at checkout before you pay — the total you're charged is the total shown.
Shipping is free on print orders of $79 or more. Below that, the shipping charge for your order is shown on the checkout page, before you enter a card.
Original commissions are priced with shipping included — there is no separate shipping charge on a painting.
If your order arrives damaged, misprinted, or isn't what you ordered, contact us within 14 days of delivery with a photo of the issue and we'll replace it or refund it at no cost to you.
Because every item is printed specifically with your own photo, we can't resell a returned one to anyone else — orders are final sale once production has started, except for the defective/wrong-item case above. Cancel or correct an order as soon as possible after placing it (see below); once it's in production, we can no longer change or cancel it.
Email us right away if you need to cancel or change an order — we'll do our best if production hasn't started yet, but can't guarantee it once it has.
An original acrylic commission works differently from a print, because it is a one-of-a-kind object made by hand rather than a file sent to a printer.
Two payments. A 40% deposit books your slot. The balance is charged separately, before the painting ships — never automatically. When the painting is finished we email you a photo of it along with a payment link, so you see the finished work before you pay the rest.
How long it takes. Two to four weeks from the day your deposit clears, plus shipping time. If you added rush, under ten days. If anything is going to run past that, we will email you before the deadline passes, not after.
Cancelling, and what happens to the deposit. Email us as soon as you can.
If the reference photo doesn't work. Cody will email you and ask for a better one. If no usable photo exists, we refund the deposit in full rather than paint something neither of us is happy with.
Damage in transit. Originals are packed and shipped with care. If yours arrives damaged, contact us within 14 days of delivery with photos. Because the painting is one of a kind we can't send a replacement — we will repair it where that is genuinely possible, or refund you.
What you're buying. You are buying the physical painting. Cody keeps copyright in the artwork itself, and may show photographs of it as an example of his work. You keep ownership of the reference photo you sent.
Every parcel gets a tracking link when it ships, plus an estimated delivery date from the carrier.
If tracking stops moving and your estimated delivery date has passed by a week, email us. We don't need a police report, a statutory declaration, or a fight about it — we'll reprint and reship your order free, and take it up with the carrier ourselves.
One honest exception, because we'd rather say it up front than argue about it later: if tracking shows the parcel was delivered and it isn't where you expect, we'll help you chase the carrier and check for a safe place or a neighbor, but a free reship in that case is at our discretion rather than automatic. Carriers don't reimburse us for parcels they've recorded as delivered, and we'd rather be straight about that than promise something we can't reliably fund.
Either way, start by emailing us. We'd much rather sort it out than have you file a dispute with your bank.
You'll get an email confirmation when you order and another when it ships. If you have a question about an order, email us using the address on your order confirmation.
Email us at contest@whiskr.lol, or use the address shown in your order confirmation.
Or write to us at: